Payment and Refund Policy

Last updated: 18 September 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases of digital educational resources offered by newsfolixe. The primary offering is Course A, a comprehensive news production resource focused on editorial flow. It includes detailed modules on newsroom planning, studio reports, camera setup, and clear workflows for media teams. This policy governs transactions for access to these digital materials, any associated subscriptions, and related services provided through the website. It covers customers located in the United Kingdom and explains the terms under which payments are processed and refunds may be issued.

Prices, Currencies, Taxes, and Any Additional Charges

All prices displayed on the website are in British Pounds Sterling (GBP). Prices are inclusive of value added tax (VAT) at the prevailing UK rate where applicable. No additional charges apply for standard digital delivery. However, if a customer requests enhanced support or customised training sessions beyond the standard resource, separate fees may be quoted and agreed in writing. newsfolixe reserves the right to adjust prices, but any changes will not affect orders already confirmed.

Accepted Payment Methods, Payment Authorisation, and Payment Security

Payments are accepted via major credit and debit cards including Visa, Mastercard, and American Express, as well as secure bank transfers where arranged. All transactions are authorised through a third-party payment processor that complies with PCI DSS standards. Payment details are not stored on newsfolixe servers. Authorisation occurs immediately upon submission, and funds are held until the order is confirmed or rejected.

Order, Booking, or Service Confirmation and When a Contract Is Formed

A contract is formed when you receive an email confirmation from newsfolixe after submitting your order and payment details. This confirmation outlines the specific access granted to Course A and any applicable terms. Until this confirmation is issued, no binding agreement exists, and newsfolixe may decline an order for any reason including suspected fraud or stock limitations on digital licences.

Cancellation Rights and Applicable Cancellation Periods

Under UK consumer law you have the right to cancel within 14 days of receiving confirmation without providing a reason. For digital content, cancellation rights end once you begin downloading or accessing the materials, provided you have given explicit consent to start early. If you cancel within this period, any payments will be refunded subject to the exclusions detailed below.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available for unused digital licences if requested within the 14-day cooling-off period and before substantial access has occurred. Once you have viewed or downloaded more than 20 percent of the course content, eligibility ceases. Promotional offers, gift subscriptions, and customised add-on services are non-refundable. Refunds are not granted for change of mind after the cooling-off period or for failure to meet personal expectations.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, email [email protected] with your order number, full name, and a clear statement of the reason. Include the date of purchase and details of any access already made. newsfolixe will acknowledge receipt within two working days and may request additional information such as proof of payment.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Upon receiving a request, newsfolixe will review your account activity to verify eligibility. You will be notified of the decision by email within ten working days. If approved, the refund amount and timeline will be stated. If rejected, reasons will be provided along with any options for appeal or alternative resolution.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Approved refunds are issued to the original payment method. Processing typically takes five to ten working days after approval, though bank processing times may extend this to fourteen days. You will receive confirmation once the refund has been initiated.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant

Course A is digital content. Access begins immediately upon confirmation, which limits cancellation rights as described. Subscriptions renew automatically unless cancelled at least seven days before the renewal date. Promotional bundles cannot be separated for partial refunds. Any free trial periods convert to paid access only with explicit consent.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

If a payment fails, you will be notified and given the opportunity to retry. Duplicate charges will be investigated and refunded automatically where verified. Chargebacks or suspected fraudulent activity may result in immediate account suspension pending review. newsfolixe cooperates with authorities where required under UK law.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, UK GDPR, or the Consumer Contracts Regulations. These rights cannot be excluded or limited by contract. If any term conflicts with mandatory law, the law prevails.

Contact Route, Policy Changes, and Last-Updated Date

For questions about this policy contact [email protected] or write to The Point, 37 North Wharf Road, Paddington, London, W2 1AF, United Kingdom. newsfolixe may update this policy from time to time. The current version will always be posted on the website with the last-updated date. Continued use after changes constitutes acceptance of the revised terms.